Privacy Policy

1. Introduction

KasiAssist ("we", "us", or "our") is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa. This Privacy Policy explains how we collect, use, store, and protect your information when you use our Platform.

2. Information We Collect

We collect the following types of information:

• Account Information: Name, email address, and phone number when you register
• Service Provider Information: Business details, service descriptions, and contact information
• Service Requests: Name, phone number, township, and description of services needed
• Usage Data: How you interact with our Platform, including pages visited and searches performed
• Reviews: Ratings and comments you submit about service providers

3. How We Use Your Information

We use your information to:

• Provide and improve our Platform and services
• Connect customers with service providers
• Process service requests and facilitate communication
• Send important updates and notifications about the Platform
• Verify the identity of service providers
• Ensure the safety and integrity of the Platform
• Comply with legal obligations

4. Sharing of Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

• Between Users: Customer contact details may be shared with service providers to fulfill service requests, and provider contact details are displayed publicly on their listings
• Service Providers: We use trusted third-party services to operate our Platform (e.g., cloud hosting, analytics)
• Legal Requirements: We may disclose information if required by law or to protect the rights and safety of users

5. Data Storage and Security

Your data is stored on secure servers. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. If you wish to delete your account, please contact us and we will remove your personal data within 30 days, subject to any legal retention obligations.

7. Your Rights (POPIA)

Under POPIA, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to the processing of your information
• Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, please contact us at help@kasiassist.online.

8. Cookies

We use cookies and similar technologies to improve your experience on our Platform, remember your preferences, and analyze how our Platform is used. You can control cookies through your browser settings, though disabling cookies may affect some functionality.

9. Children's Privacy

Our Platform is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered users of significant changes via email. Continued use of the Platform after changes constitutes acceptance of the updated policy.

11. Contact Us

For any privacy-related questions or requests, please contact our Information Officer at:

• Email: help@kasiassist.online
• Phone: 083 217 5131